This is a true story. My sister bought a Polestar 2. It has some problems since 2 weeks. Real problems. Hard reset with dark screens while driving. Shouldn’t happen with an 8 weeks old car. Dealer couldn’t identify problem. Took in car and delivered a Citroen USV (running on petrol) as replacement.
@mvanderheide read the followup. They perfectly understood. And fixed it. My sister got a personal call from the CEO. With a real solution. This is impressive.
its good service and if I ever get an EV I would certainly consider them (or any other company than Tesla) though the sheer amount of major and safety critical bugs/teething problems that are plaguing all EV's (on top of issues with public chargers due to use of incompatible proprietary apps and lack of maintenance) puts me off them for the moment (although this is in UK, the situation may be much better in NL)
Mastodon instance for people with Wildeboer as their last name